These ten services are the plumbing and heating work we arrange across Croydon, Addiscombe, South Norwood and Shirley. Every one starts with a diagnosis and ends with a written quote from an independent partner company.
They are the jobs CR0 and SE25 homes ring about most. Call 07898 116196, send the contact form, or pick the page below that matches your fault.
- Emergency Plumbing: leaks, stuck stopcocks and floods, with the nearest suitable partner company sent.
- Blocked Drains: rodding, jetting and CCTV surveys, with advice on what Thames Water is responsible for.
- Leak Detection & Repair: hidden leaks traced with moisture meters and thermal imaging.
- Burst Pipe Repair: stopping the water, making safe and repairing the pipe.
- Emergency Boiler Repair: lockouts, error codes, low pressure and kettling.
- Boiler Installation & Replacement: combi, system and regular boilers to Part L.
- Central Heating Repair: cold radiators, pumps, valves and system cleansing.
- Bathroom Installation: strip-out to finish, with the plumbing planned first.
- Toilet Repair: fill valves, flush valves, seals and cisterns.
- Hot Water Cylinder Repair: vented and unvented cylinders, immersion heaters and discharge pipes.
Where Each Service Fits Croydon's Homes
None of these came off a shelf. Each answers a fault that recurs in the area's own housing and water.
Boilers, Heating and Hot Water
Boiler repair, installation, central heating and cylinders trace back to very hard Thames Water and ageing systems. In the East India Estate Conservation Area in Addiscombe, flue terminals add planning control to a boiler swap, which the partner company checks before it quotes.
Pipes, Leaks and Floods
Emergency plumbing, leak detection and burst pipe repair cover water where it should not be. In Victorian terraces the pipes run under old floorboards, so tracing before opening up saves a good deal of plaster.
Drains, Toilets and Bathrooms
Blocked drains cover the waste side. Croydon's flood strategy records surface water overloading the foul sewers in storms, so a drain that backs up after heavy rain may be Thames Water's concern rather than yours. Toilet repair and bathroom installation sit on the same plumbing and are often the first visible symptoms.
The Two Facts Under Every Quote
Two local facts steer how a job is planned, whichever service you need.
The Water: 308 mg/l and Scale
Croydon East's Thames Water supply is very hard, which scales heat exchangers, elements and valves. Servicing, filters and inhibitors matter more here than in a soft-water area.
The Houses: Victorian Terraces and 1930s Semis
Addiscombe, Woodside and South Norwood are mostly Victorian terraces laid out between the 1830s and 1900s. Shirley is largely 1930s semis. The age of the house decides where pipes run, where the boiler sits and how much work is needed to reach a fault.
Published Prices Are Ranges, Not Our Quotes
Every price on the service pages is drawn from published UK and London guides. They are indicative and several come from aggregator pages. The partner company diagnoses, then gives the only price that matters, in writing.
Unsure which of the ten you need? Ring 07898 116196 and talk it through. For local detail, see Addiscombe, South Norwood and Shirley, or return to the home page.
Frequently Asked Questions
Which services do you arrange?
Ten: emergency plumbing, blocked drains, leak detection and repair, burst pipe repair, emergency boiler repair, boiler installation and replacement, central heating repair, bathroom installation, toilet repair and hot water cylinder repair. Each has its own page with published London price ranges and the standards the work is built to. If your problem is not on the list, ring and ask, because the partner companies handle plenty of neighbouring jobs.
Do you do the work yourselves?
No. We take your call, find the independently owned local partner company that can reach you soonest and suits the fault, and text you its name before anyone arrives. That company diagnoses the problem, quotes in writing, does the work, invoices you and takes payment directly. We handle no invoices or payments and chase anything that goes wrong afterwards.
Is there a call-out charge?
That depends on the partner company, which sets its own prices. Published Croydon guides put call-out fees at roughly £50 to £80, and London boiler guides show diagnostic visits at about £60 to £100, with out-of-hours rates higher. Some firms waive the fee if you go ahead with the repair, and the written quote states exactly what applies.
Can I get a price before anyone attends?
We do not quote prices on the phone, because the partner company only knows after it has found the cause. What you can read in advance are the published ranges on each service page, which come from other sources and are indicative. The firm figure is the written quote that arrives after the diagnosis and before the work starts.
What areas do these services cover?
Croydon town centre, East Croydon, Addiscombe, Woodside, South Norwood and Shirley, across the CR0 and SE25 postcodes. Addiscombe, South Norwood and Shirley have pages of their own with local detail on housing and water. Tell us your postcode on the call, since parts of the south of the borough are supplied by a different water company.
Do you handle both emergencies and planned work?
Yes. The line is open at all hours for emergencies such as burst pipes, lockouts and floods, and planned jobs such as a bathroom or a boiler replacement are matched the same way. Planned work gives you time to compare, so ask the partner company to explain its quote line by line. Emergencies move faster but the quote still comes before the work.
What standards does the work follow?
Water work follows the Water Supply (Water Fittings) Regulations 1999, with WRAS-approved fittings and BS EN 806 for pipework. Gas work follows the Gas Safety (Installation and Use) Regulations 1998 and the manufacturer's instructions. New boilers meet Building Regulations Part L, unvented cylinders Part G3 and drainage Part H, and system cleansing follows BS 7593.
Why does hard water matter to these services?
Thames Water's Croydon East supply measured 308 mg/l of calcium carbonate in 2025, which is very hard, so scale builds inside combi heat exchangers, cylinders, valves and cisterns. That is why boiler repairs, cylinder faults and even toilet repairs come up so often here. A good diagnosis checks for scale and sludge before recommending a new part.
How do I choose between repair and replacement?
Compare the repair quote with the age and condition of the appliance. A £120 to £220 valve or thermostat swap on a sound boiler usually makes sense, while a heat exchanger quote of £350 to £650 on an old combi starts to approach the cost of a new one. The same logic applies to cylinders, where a like-for-like swap is published at about £500 to £1,200 for a tank and far more for an unvented unit.
What if I am not sure which service I need?
Ring 07898 116196 and describe what is happening. Most problems become clear in the first minute or two, and a damp patch, a cold radiator or a slow drain usually points to one of the ten. If it crosses two, such as a leak that is also stopping the boiler, we arrange one partner company for both.
