How It Works
How Proper Plumber Croydon Works
Proper Plumber Croydon is a single phone line fronting a network of independently owned plumbing and heating firms around CR0 and SE25. Ring in, and the firm that can get to you soonest and fits the fault is lined up; it then does the work and bills you itself.
A split pipe in Woodside, a lockout in Addiscombe and a backed-up gully in South Norwood call for different skills. Pairing each with a suitable firm is the whole idea.
Distance counts too, so the nearest suitable firm gets the job. Arrival times are never promised, but you will always be told who is coming.
24-hour line · Open 24 Hours
Call now07898 116196Speak to a real person straight away. Or request a free quote
How It Works
From Your Call to a Finished Job
- 1
You call or send the form
Tell us what is happening and where. That is all we need to start.
- 2
We match you to a partner
We look for a partner company that is free, close and suited to the fault.
- 3
We text you who is coming
You get a text with the partner company's name before anyone arrives.
- 4
Diagnosis, then a written quote
The partner finds the cause first, then gives a written quote before any repair starts.
- 5
The partner invoices you, we stay on it
You pay the partner company directly. We handle no payment or invoices.
Step by Step
What Each Step Involves
You call or send the form
Ring 07898 116196 or use the form with a short description and your address. The line is answered 24 hours a day. If water is escaping or you smell gas, say so first, because those calls are handled before everything else.
We match you to a partner
A frozen condensate pipe in Shirley and an unvented cylinder in an Addiscombe terrace are different jobs. We choose a company that does that kind of work, then check it can reach you before we confirm.
We text you who is coming
Once the partner confirms, we text you its company name and details, so you know exactly who is on the way. If the plan changes, we tell you.
Diagnosis, then a written quote
The partner company diagnoses the fault and sets out parts, labour and any call-out charge in writing. You decide whether to go ahead, and nothing is done until you do.
The partner invoices you, we stay on it
The partner invoices and takes payment itself once the job is finished. If something is not right, ring us on the same number and we chase it with the partner company.
Why It Works
Why a Network Works for Croydon
Three things: speed, the right skill and one number that stays on the job.
Faster to your door
Partner firms are spread around Croydon, Addiscombe, South Norwood and Shirley, so the closest suitable one is chosen. Distance is what one fixed crew cannot solve.
The right specialist for the job
Lockouts, burst pipes and CCTV drain surveys are different trades. Each goes to a firm that does that work regularly.
One number, still accountable
You deal with 07898 116196 throughout, even though an independent company does the work. If the job is not right, ring us and we chase it.
Frequently Asked Questions
Is it your own staff who turn up?
No. A separate, independently owned plumbing and heating company from our network attends. We answer the line, choose a firm that suits the fault, and stay in touch afterwards, while that firm visits, quotes and does the work.
Who gets the money?
You pay the partner company directly. It invoices you and takes payment itself, and we handle no payments or invoices at all. The amount is the one in the written quote you agreed before the work started, unless you approve a change in writing.
How will I know who is at the door?
Yes. Once a partner confirms, we text you its company name and details before anyone arrives. If you are not sure the person at your door is who we named, ring us on 07898 116196 and we will check while you wait.
Can you say when someone will arrive?
It depends on which partner company is free and how far it is from you, so we do not promise a fixed time. Our base is in Addiscombe West, and we match on who can reach you soonest and suits the fault. We tell you what we know on the call and text you if anything changes.
What happens if the repair fails?
Tell the partner company first, since it carried out the job and is best placed to put it right. If that does not settle it, ring us and we chase it with the partner company on your behalf. Your statutory rights as a consumer are unaffected by anything on this site.
Can you quote me over the phone?
No. Only the partner company can price a job, because it has to find the cause first. It gives a written quote before starting, and our service pages show published ranges so you know roughly what to expect.
One Call Finds the Right Plumber
Croydon, Addiscombe, South Norwood and Shirley. Call 07898 116196.
07898 116196