07898 116196 answers at any hour, whether water is coming through a ceiling this minute or you want to ask about a boiler replacement next month. The base is 15 Alexandra Rd, Croydon CR0 6EY, in Addiscombe West.
What Happens When You Ring
A person answers, not a recorded menu. The first conversation takes a few minutes: what you can see, whether water or gas is involved, and where you are.
We then look for the partner company that can reach you soonest and suits the fault, and tell you who is coming by text. You can also use the contact form on this page and we will ring you back.
Water Coming Through a Ceiling
Close the main stopcock, usually under the kitchen sink or near the front door. Switch off the immersion heater and boiler, open the cold taps to drain the system, and keep away from wet sockets and light fittings.
In a flat, find out whether the water is from your own pipework or the flat above, because the repair may be the freeholder's or a neighbour's. The emergency plumbing page explains the first ten minutes in more detail.
A Boiler That Has Stopped
Check the pressure gauge, which should sit around 1 to 1.5 bar when the system is cold, and make sure the thermostat and timer are calling for heat. A condensate pipe that has frozen in a cold snap is a common reason for a lockout.
If none of that helps, ring us rather than taking a casing off. Croydon's very hard water, 308 mg/l in 2025, means scale is a frequent cause, and the boiler repair page explains what the partner company checks.
If You Smell Gas
Leave the property, open doors and windows, avoid switches and flames, and ring 0800 111 999 before anything else. That is the National Gas Emergency number and it is free.
From Call to Written Quote
The partner company diagnoses the fault, gives you a written quote before starting, does the work, invoices you and takes payment directly. We do not handle money, and the quote is the only price that counts.
Parking and Access
Parts of Croydon are in controlled parking zones, including permit zones around the centre and South Norwood. We have not verified the status of individual streets, so signs on the street govern. If you can tell us where a visitor can park, the call-out goes more smoothly.
The Ground We Cover
- Croydon and East Croydon (CR0): the town centre, Wellesley Road and Cherry Orchard Road, close to our base
- Addiscombe (CR0): the Victorian terraces of the East India Estate. See Addiscombe
- South Norwood (SE25): Norwood Junction, Portland Road and South Norwood Hill. See South Norwood
- Shirley (CR0): 1930s semis along Wickham Road and Upper Shirley Road. See Shirley
- Woodside (SE25): Woodside Green and Bingham Road, near the tram stop
If your address is just outside that patch, mention it on the call and we will say honestly what we can arrange.
Why an Early Call Helps
A small leak caught early is a washer; a leak left for a weekend is a ceiling. Return to the home page, see the ten services, or read how the booking process works before you ring.
Frequently Asked Questions
What is the quickest way to reach you in an emergency?
Ring 07898 116196, which is answered 24 hours a day, every day of the year. A call is faster than a form because a person can ask you about the fault straight away. The form is better for planned work, such as a bathroom enquiry, where you want to describe the job in your own words.
What will you ask me when I call?
We will ask what is happening, where you are, and whether water is escaping or there is a smell of gas. We also ask about the boiler type, the age of the property and whether you own it or rent it, because a flat in a block needs a different conversation. Those answers let us match the call to the partner company that suits the fault.
What should I do while I wait for the partner company?
For a leak, shut the main stopcock, switch off the immersion heater and boiler, open the cold taps to drain the system, and move belongings away from the water. Keep clear of sockets near wet areas. Take a photo of the damage if it is safe to do so, because it helps with the quote and any insurance claim.
Do you take calls at night and on bank holidays?
Yes. The line is answered at all hours, weekends and bank holidays included. Out-of-hours work usually costs more, with published London boiler guides showing overnight emergency call-outs well above daytime rates. The partner company states its out-of-hours charge in the written quote before it starts, so there is no surprise on the invoice. Ring whenever the problem appears rather than waiting for morning.
Where are you based and which areas do you cover?
We work from 15 Alexandra Rd, Croydon CR0 6EY, in Addiscombe West, and cover Croydon town centre, East Croydon, Addiscombe, Woodside, South Norwood and Shirley across the CR0 and SE25 postcodes. The base is not a showroom, so please ring before visiting. If your address is just outside, tell us and we will say what we can arrange.
Can I enquire about a planned job rather than an emergency?
Yes, through the same number or the form. Planned work such as a boiler replacement, a bathroom installation or a cylinder swap is matched the same way, and the partner company visits, assesses and quotes in writing. Published London guides put a like-for-like combi at about £2,000 to £3,600, but the partner company's quote is the only figure that counts.
Who will I be dealing with after I ring?
You deal with us on the call and with the partner company on the day. The partner is an independently owned local business, and we text you its name and details before anyone arrives. It quotes, does the work, invoices you and takes payment directly. If you need anything chased afterwards, ring the same number.
Will you give me a price over the phone?
We do not promise prices or arrival times on the phone, because both depend on the fault and on which partner company attends. What we can say is what the published ranges look like for the kind of job, which our service pages set out. The partner company diagnoses first and then writes a quote before starting.
What if I smell gas?
Do not use switches or naked flames, open doors and windows, and leave the property. Ring the National Gas Emergency number on 0800 111 999 before anything else, and ring us afterwards for the boiler or pipework repair. Gas emergencies take priority over plumbing ones, so the free national line comes first. Do not go back inside to check the boiler, and wait outside until you have been told it is safe to return.
How do I complain if something goes wrong?
Raise it with the partner company first, since it carried out the work and is best placed to put it right. If that does not settle it, ring 07898 116196 and we will chase it for you. Our terms explain who is responsible for what, and your statutory rights as a consumer are not affected.
